The trouble happened last week. Customers of some routers discovered that Cisco had updated their router's software to use the company's new Cloud Connect Cloud, wiping out the previous router management software.
The Connect Cloud service manages a routers features, such as setting up passwords or attaching a USB storage device to it.
The service had some strongly worded terms of conditions, outlawing porn and advertising e-mail, etc. People feared that Cisco was spying on them and would cut them off from the Internet if they violated Cisco's terms.
Cisco has now apologized for not making the cloud service an opt-in feature and has backpedaled on it's original plan to make it a default setting. New router buyers will have to sign up for it. If your router did get upgraded to the new service last week, you still have to manually go in and change that, if you so wish.
Home networking vice president Brett Wingo, also swore that Cisco was not using the cloud to snoop on its customers' Internet usage and that Cisco would not cut people off from the Internet. Wingo also promised to update the terms of service to reflect that.
UPDATE: We contacted Cisco PR to ask why the company included anti-porn, pro-copyright statements in their TOS in the first place. Cisco told us it removed the offending terms from its service agreement but did not answer our questions as to why they were ever there.
Also see: Cisco Is No Longer Insisting Its Home Router Customers Avoid Porn
Source: http://www.businessinsider.com/cisco-apologizes-for-its-home-router-porn-controversy-2012-7
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